# App Looping to Connect with WiFi

**URL:** <https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44>\
**Category:** FieldKit Help\
**Tags:** fieldkit-app\
**Created:** [February 13, 2021, 12:51am UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44 "2021-02-13T00:51:41Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![nabba](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@nabba](https://community.fieldkit.org/u/nabba)\
**Post date:** [February 13, 2021, 12:51am UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44/1 "2021-02-13T00:51:41Z")

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Hello,

When trying to connect fieldkit with WiFi utilizing the app, it keeps looping and never setting it up.

Is there anyone else facing this issue?

MRa.

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**Author:** ![Jer](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.fieldkit.org/jer/32/21_2.png) [@Jer](https://community.fieldkit.org/u/Jer)\
**Post date:** [February 15, 2021, 4:41pm UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44/2 "2021-02-15T16:41:15Z")

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Hi!

Thanks for posting this. It’s hard to say exactly what the issue is without knowing a bit more (what phone you have, etc.)

Can you open a support ticket for this?

You can do this by clicking on the question mark icon on the main [Fieldkit.org](http://Fieldkit.org) page.

Let me know if you need help!

-Jer

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**Author:** ![Jer](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.fieldkit.org/jer/32/21_2.png) [@Jer](https://community.fieldkit.org/u/Jer)\
**Post date:** [February 15, 2021, 4:57pm UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44/3 "2021-02-15T16:57:57Z")

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(You can also always e-mail [help@fieldkit.org](mailto:help@fieldkit.org)!!)

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**Author:** ![jbentley](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.fieldkit.org/jbentley/32/16_2.png) [@jbentley](https://community.fieldkit.org/u/jbentley)\
**Post date:** [February 21, 2021, 1:41am UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44/4 "2021-02-21T01:41:18Z")

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Question, Jer. Is support ticket best way to start seeking help? Or is email? Whatever works best for your team and the process is what I’m happy to do.

Jim

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**Author:** ![Jer](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.fieldkit.org/jer/32/21_2.png) [@Jer](https://community.fieldkit.org/u/Jer)\
**Post date:** [February 22, 2021, 4:12pm UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44/5 "2021-02-22T16:12:55Z")

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A support ticket is the most direct way - but they’re pretty much the same (the e-mail will automatically become a ticket!)

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**Author:** ![jbentley](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.fieldkit.org/jbentley/32/16_2.png) [@jbentley](https://community.fieldkit.org/u/jbentley)\
**Post date:** [February 25, 2021, 3:44am UTC](https://community.fieldkit.org/t/app-looping-to-connect-with-wifi/44/6 "2021-02-25T03:44:41Z")

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Thanks, @Jer! I’ll keep using support tickets to work with the system you’ve created. It’s working great so far.